Access Information

We are always looking to improve the booking journey for our customers with access requirements.

We’re delighted to announce that we are now working with Nimbus Disability, a social enterprise that has received international recognition for its Access Card Scheme.

This scheme includes a new level of validation, meaning that our tickets and venue are being used effectively by those who require access facilities, and enabling us to mitigate any possible misuse of our access tickets.

From Wednesday 8 April 2025, all our access customers will require either an Access Card or a free Arts Theatre West End Digital Access Pass Number when purchasing access tickets. You can apply to join our access scheme now.

Once registered, your Access Card or Digital Access Pass Number will last for three years. For help and support applying, please visit Nimbus Disability's Access Card support page.

If you are not able to use online forms, you do still need to register. Nimbus will be able to assist with telephone registration on 0330 808 5108.

Already have The Nimbus Access Card?
There is no need to re-register, just log in or create and account and submit your Access Pass number.

What is the difference between an Access Card and an Arts Theatre Access Pass?
The Access Card is a universal way of conveying your access requirement with organisations and ticketing systems in the UK and beyond.

Access Cards are £15 for three years and can be used at thousands of events. You can view all of these in Nimbus Disability’s Access Card directory.

An Arts Theatre Digital Access Pass is a free way of conveying your access requirements with us only. You still go through the same process, and receive a confirmation email with your Digital Access Pass number, but with no physical card. It lasts for three years and you can always upgrade to a full Access Card at any point.

Why is the process changing and how does this benefit me?
By partnering with Nimbus, this will enable us to fully understand the access requirements of our customers and provide reasonable adjustments, such as access to certain seating and essential companion tickets.

Nimbus is a social enterprise that has received international recognition for operating the Access Card Scheme.

Nimbus is run by, and for, disabled people. The system offers greater privacy, as disabled people with access requirements will no longer need to carry supporting documents or explain circumstances to staff. You’ll only need to supply information once to the Nimbus team, who can then issue you with an Access Card or a Digital Access Pass reference number - depending on which route you choose when signing up.

Our commitment to accessibility remains unchanged. Our friendly team is still here to support you if you have any questions or need assistance. You can download a PDF guide to booking access tickets below.

For further support, please email boxoffice@artstheatrewestend.co.uk or call the Box Office on 0207 836 8463.